What Is Service Cloud Setup?

Service Cloud Setup involves configuring Salesforce for efficient customer support. This includes creating workflows for case management, enabling omni-channel communication, and deploying a knowledge base your agents and customers can use.

🛠️ Service Cloud Setup

Service Cloud Setup helps you deliver faster, smarter, and more personalized customer service using Salesforce. At SFlancer, we design and implement Service Cloud to match your support processes — from intake to resolution.

🚀 What Is Service Cloud Setup?

Service Cloud involves configuring Salesforce for efficient customer support. This includes creating workflows for case management, enabling omni-channel communication, and deploying a knowledge base your agents and customers can use.

🔧 Key Features We Implement

Case Management
Automatically assign, prioritize, and route support cases based on rules.
Omni-Channel Support
Connect with customers through email, chat, phone, social media, and web forms in one place.
Knowledge Base
Create and organize help articles to speed up case resolution and support self-service.
Service Console
A unified view for agents to manage multiple customer interactions at once.
Automation & SLAs
Set service-level agreements and automate follow-ups, escalations, and alerts.